Bat Gold Privacy Policy — Our Commitment to Protecting Your Information

1 What Data We Collect

When you register and use bat gold's services, we collect certain necessary information. Without it, we cannot provide a safe and transparent experience. In line with our Privacy Policy, we only collect what is genuinely needed.

Personal Data

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Email address, mobile number, current address.
• Identity Verification Documents: National ID card or passport (as part of the KYC process).
• Financial Information: Payment method, mobile banking number (not full card or account details).

Automatically Collected Data

When you browse bat gold, some information is collected automatically:

• IP address and device type.
• Browser and operating system information.
• Page visit duration and session data.
• Behavioral data collected via cookies and tracking pixels.

2 Purpose of Data Use

Bat gold collects your data solely for legitimate and specific purposes. In line with our privacy policy, no data is used beyond what is necessary. Below we clearly outline what each piece of data is used for:

Bat gold never sells your data to advertisers. You can unsubscribe from promotional emails at any time.

3 Cookie Policy

Bat gold uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience. In accordance with our Privacy Policy, we use three types of cookies:

• Essential Cookies: These are required to maintain login sessions and ensure security. They cannot be disabled.
• Performance Cookies: Used to understand which pages are visited most. This data helps us improve the site.
• Preference Cookies: Used to remember your language preference, theme, and other personal settings.

You can disable performance and preference cookies at any time through your browser settings. However, disabling essential cookies may affect certain site functionality.

4 When We Share Your Data

Bat gold does not sell your information to any third party. However, in certain specific circumstances, limited information may be shared with trusted partners. This is an important part of our Privacy Policy:

• Payment Processors: Necessary financial information is shared with bKash, Nagad, or banking partners to process transactions.
• Identity Verification Services: Identity document details may be shared with trusted verification providers to complete the KYC process.
• Legal Obligations: Information is disclosed when lawfully required by courts, regulatory bodies, or government authorities.
• Fraud Investigation: Data may be shared with security partners to detect fraud or suspicious activity.

5 Data Retention Period

Bat gold does not retain data beyond what is necessary. Under our Privacy Policy, retention periods depend on the type and purpose of the data:

• Account Information: For the full duration of the active account and at least 5 years after closure.
• Transaction Records: Up to 7 years, as required by law.
• KYC Documents: 5 years after account closure, or as required by law.
• Session & Behavioral Data: Typically 12 months.
• Support Contact: 2 years after last contact.

Once the retention period expires or the legal obligation ends, your data is securely deleted or anonymized.

6 Your rights regarding your information

Under bat gold's Privacy Policy, you have certain important rights over your personal data. These rights are outlined in detail below:

To exercise these rights support@batgold.com. We aim to respond within 30 business days.

7 Children's Privacy

Bat gold is an adult platform. We do not knowingly collect data from anyone under the age of 18. Age is verified at registration, and accounts for minors are not approved.

If we become aware that a minor's data has been collected unintentionally, we delete it immediately and close the associated account. If you suspect your child is using bat gold, please contact us right away.

8 About Third-Party Links

The bat gold platform may occasionally include links to third-party payment gateways or partner services. These external services have their own privacy policies, which bat gold has no control over.

We recommend reading the privacy policy of any third-party site or service before using it. bat gold is not responsible for the data protection practices of third parties.

9 Our Security Measures

Bat gold uses industry-standard security technology to protect your data. The following security layers are active as part of our privacy policy:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Prevents unauthorized access.
• Regular Security Audits: Regularly reviewed by an independent expert team.
• Data Backup: Data is backed up in encrypted form on secure servers.

10 Changes to the Privacy Policy

Bat gold may update this Privacy Policy from time to time. If any significant changes are made, you will be notified via your registered email or a platform notification. The date of the latest update is always shown at the top of this page.

Continued use of the platform after a revised policy is published will be considered acceptance of the updated terms. We recommend visiting this page regularly.

11 Contact Us

For any questions, complaints, or requests related to the privacy policy, please get in touch. bat gold's dedicated privacy team is ready to assist you with everything:

• Email: support@batgold.com
• Response Time: Within 30 business days (often sooner)
• Language: Responses available in Bengali and English